Fraudsters can duplicate your card, which they use to make illegal transactions on your account. They do this by ‘skimming’ (copying) your card details with a device placed in the ATM. To get your PIN, they will either place a camera somewhere, or watch you while you type in your PIN. Keep the ATM keypad covered when you enter your PIN.
Fraudsters will often pretEND to help you when an ATM ‘swallows’ your card. They will mislead you into believing that your card is still in the ATM, when in fact they’ve already snapped it up and watched you enter your PIN. Never let any stranger help you at an ATM. If someone interrupts you, cancel the transaction immediately and leave. Make sure you have your card with you.
Online purchases without a card
Nowadays, fraudsters don’t need to have your physical card to make fraudulent transactions. They can make online purchases with only your card details. Keep your card details secret. Always keep your card with you and never lose sight of it.
Please let us know when you’re going to travel overseas and come back.
By notifying us we can continue to monitor your account without making a call referral to authenticate a purchase you make.