CARD Safety

LOCAL HOTLINE

16 206

INTERNATIONAL HOTLINE

+880 96 1311 6206

Reporting lost cardGuarding PINUsing ATMPaying at POSPreventing fraud

Please have your card number handy.

Report immediately of loss of your card.

Your replacement card will have a new card number. If you have debit orders against your card account, you will need to give your new card number to the debit order recipients.

You are not protected against fraud transactions in which your PIN was used.

You may not be protected if you fail to report the loss of your card as soon as possible, or if you compromised your card details to a third party, depending on the circumstances.

You will be liable of any fraudulent transactions that have not been reported within 60 days from the date of transaction.

Always mention your new card number for depositing your card bill.

Credit cards are a safe way to make payments, provided you take some basic precautions.

You will use your same credit card PIN at ATMs and point of sale terminals. As with ATM withdrawals, make sure nobody sees you entering your PIN at the booth. If you feel uncomfortable, stop the transaction and ask for your card.

Don’t tell anyone your PIN. You are responsible for all transactions where your PIN was used.

If you feel that your PIN is no longer secret and secure, ask us for a new PIN.

Memorize your PIN. Do not write it down and never tell anyone what it is.

If you can’t memorize your PIN, keep a note of it in a safe place – but not with your card. If your card is lost, stolen or used without your permission you may be held liable for transactions using your PIN.

Stand close to the ATM.

Don’t let anyone distract you.

If someone moves close to you after you insert your card, press ‘Cancel’ and take your card. Don’t enter your PIN

Check your card before you leave the ATM to make sure it’s yours.

Don’t accept help from strangers.

Never give your PIN to anyone, including bank employees.

If you feel uncomfortable at an ATM, cancel your transaction and leave.

Don’t withdraw cash in deserted places.

Never let your card out of your sight.

Don’t leave your card lying around.

If you can’t find your card, report it immediately to Card Division

Counterfeit Cards

Fraudsters can duplicate your card, which they use to make illegal transactions on your account. They do this by ‘skimming’ (copying) your card details with a device placed in the ATM. To get your PIN, they will either place a camera somewhere, or watch you while you type in your PIN. Keep the ATM keypad covered when you enter your PIN.

Card swapping

Fraudsters will often pretEND to help you when an ATM ‘swallows’ your card. They will mislead you into believing that your card is still in the ATM, when in fact they’ve already snapped it up and watched you enter your PIN. Never let any stranger help you at an ATM. If someone interrupts you, cancel the transaction immediately and leave. Make sure you have your card with you.

Online purchases without a card

Nowadays, fraudsters don’t need to have your physical card to make fraudulent transactions. They can make online purchases with only your card details. Keep your card details secret. Always keep your card with you and never lose sight of it.

Travelling overseas

Please let us know when you’re going to travel overseas and come back. 
By notifying us we can continue to monitor your account without making a call referral to authenticate a purchase you make.